lorem ipsum dolor sit
lorem ipsum dolor sit
lorem ipsum dolor sit

Service Contracts

Industry research shows that preventative maintenance is one of the keys to ongoing productivity and efficiency for any print service provider.

In response, we offer a range of contracts designed to make it easy to harness the benefits. Four basic levels, Bronze, Silver, Silver Plus and Gold, are available ranging from the lowest cost contract in the industry to one that is totally inclusive. The levels are designed to seamlessly fit the needs and budgets of your business. Further customisation is also offered to match individual circumstances. Contact Tricia Woosey (tricia.woosey@marlowe.co.uk) our Contracts Sales Manager to find out more.

The following examples are an overview based on a contract for thermal CTP. The same principles apply to digital press and inkjet printer contracts

Bronze - Our foundation option providing:

  • Lowest cost support in the industry
  • Two preventative maintenance visits per annum.
  • Priority response for breakdown cover.
  • Unlimited telephone and remote support during office hours

Silver - Excellent value contract option providing:

  • On-site support including labour, travel and spares for four service visits per annum.
  • Two preventative maintenance visits per annum
  • Diodes and clamps included in the contract - 1 each per visit
  • Unlimited telephone and remote support during office hours.
  • Maximum response time 8 working hours

Silver Plus - Comprehensive contract option providing:

  • On-site support including labour travel and spares for an unlimited number of service visits per annum.
  • Two preventative maintenance visits per annum (CTPs only).
  • Diodes and clamps are included in the contract - 3 diodes, 1 clamp per visit
  • Unlimited telephone and remote support during office hours
  • Priority over non contract customers
  • Maximum response time 8 working hours

Gold - Fully inclusive contract option providing:

  • On-site support including labour, travel and spares for an unlimited number of service visits per year
  • 3 preventative maintenance visits per annum (CTPs only)
  • All Diodes and clamps are covered with no limit on the number of diodes
  • Unlimited telephone and remote support during office hours
  • Priority over non contract customers
  • Maximum response time 8 working hours

EMERGENCY CONTACT

T: 0870 777 0920
emergency@marlowe.co.uk